Shipped in Error
You may return any unused products shipped in error within 10 days of date received, in its original condition and packaging for a full refund/replacement at our expense.
If the product is returned for any other reason (did not fit your tool or requirement, changed your mind etc.), within thirty (30) days you may return it freight paid for a 15% restocking fee. Original shipping charge will not be refunded and if the item was originally shipped free, you will be charged for one-way shipping.
Returns must be approved and must be complete, undamaged, and in original packaging.
To return a product, you must call customer service for a Return Authorization number (RA#) on toll free number at (866) 425 4693. Please make sure you write this number on the outside of the box you send back to us. Returns without an RA# may be refused.
Damaged or Defective Items
You must inspect your package immediately upon receipt for shortages (did not receive all the items listed on the packing slip that show as shipped), damages or defects. You must notify us within ten (10) days of receipt of any shortages, damages or defects. Only defective exchanges for identical item within 10 days of purchase permitted, we cannot take responsibility for any damages or defects beyond this point.
If item is returned as defective, and our technician determines that your product was not damaged or defective, you may be charged for the service call and/or shipping plus a 15% restocking fee.
Make sure when returning an item that:
- The product includes all original packing materials, manuals and accessories to avoid any additional fees
- The product is securely packaged to avoid damage
Orders that have not been shipped may be canceled by calling our Customer Service department at (866) 425 4693.
Once an item or an order has been shipped it cannot be canceled and you will have to process a general return which will incur cancellation fees, restocking fees, additional return shipping charges plus the original shipping charges may not be refunded.
We will notify you via e-mail of your refund once we have received and processed the returned item.
Please note: We will refund shipping costs only if the return is a result of our error.